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Fit advice, order chasing, returns, or a question about whether a shoe will survive your commute. We answer all of it.
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Give us as much detail as you can — order number, shoe name, your usual size. It saves a round trip.
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Replies inside four hours, 8am–8pm.
Include your order number for a same-day label.
Monday to Saturday, 9am–6pm.
Unit 12, The Old Tannery
Bermondsey Street
London SE1 3TQ
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Orders placed before 3pm on a working day are dispatched the same afternoon. Express delivery usually lands in two to four working days and is free over $150.
If the parcel has not shipped, email us straight away and we will swap it. If it has already gone out, start a return and tell us the size you want — we will hold it for you rather than putting it back on sale.
Regular lines are restocked every few weeks. Numbered limited runs are not — once they are gone that is the end of them. Join the newsletter and you will hear about restocks before they go live.